Cancellation/Refund Policy

Big Bounce Ltd's Cancellation and Refund Policy

Here at Big Bounce we understand that sometimes plans may change and it may become necessary to have to cancel or amend your booking with us. Our cancellation policy below sets out our key points and circumstances and any cancellation fees that may be due and payable and if any refunds would be due.

Our cancellation policy applies to all our bookings and accompanies our terms of hire policy.

Cancellation by Big Bounce Ltd "The Company"
It is very rare for us to have to cancel a booking and as a company we have a great track record but we are also open to a large amount of issues that are beyond our control.
Cancellation due to reasons beyond our control, a full refund of any monies or deposit paid will be made, i.e. vehicle breakdown, equipment breakdown, staff shortage or any other reason, excluding health and safety grounds, including lack of space or wrong surface type, as these are confirmed before booking and are down to the client to check and confirm.

Cancellation by the Client
Any cancelled orders under £500 are subject to the following cancellation charges:
More than 7 days prior to the event date, you will lose your deposit
Within 7 days of the event date, 50% of the contract total unless we can hire out the equipment elsewhere.
Up to 5pm on the day prior to the event date, 75% of the contract total.
On day of the event, 100% of the contract total.

Any cancelled orders over £500 are subject to the following cancellation charges
More than 4 weeks prior to the event date 25% of the contract total (ie, your deposit)
Within 4 weeks prior to the event date 50% of the contract total
Within 2 weeks prior to the event date 100% of the contract total

If cancellation is due to bad weather for outdoor events – (to be determined by the company) on the day then there is no charge providing we have not left our delivery depot and providing that you re-book your event for a later date. On all of the above cancellation charges, if you re-book for a later date, then we will allocate any payments made to that booking, so you don't lose out.

All cancellations or changes in booking must be notified in writing or by email and will only be accepted from the franking date of the envelope upon receipt at our offices or date of receipt of the email.