Frequently Asked Questions
1. How do I book?
The preferred methods are by telephoning us or completing the online booking form on the bookings page. Alternatively you can email us – our contact information can be found here.
2. How much notice do I need to give for a booking?
You can book any time, however bookings get very busy so please book as early as possible to avoid disappointment. Alternatively you can contact us on the day as occasionally we may have availability.
3. How much does it cost?
Please see the ‘Inflatables’ pages for all prices, prices may vary depending on your intended use i.e. power supply or location.
4. What do the prices include?
All inflatable booking prices include local delivery, a small charge may need to be charged for out of area deliveries. You will also receive a blower, extension cable, circuit breaker and safety mats. The price also includes set up, inflation and collection.
5. When are your inflatables available?
Our inflatables are available 7 days a week all year round including Bank Holidays, with the exception of Christmas and New Year.
6. How long do I get the equipment for?
Most parties are in the afternoon and so we will deliver and set up your castle between 8 am and 12 noon we will then come and take the castle away after your party has finished usually from 6 pm onwards, although pick up time can be arranged to suit, it can be no later than 9 pm. For large events (more than three inflatables), delivery and collection times can be by arrangement.
7. Do you hire overnight?
Under certain circumstance this can be arranged, please contact us.
8. Do I have to pay a deposit?
Yes. We require a 25% deposit rounded up to the nearest £5 (whichever is greater. This will be taken by debit or credit card at the time of booking (3% charge for credit cards). If you book online, you can pay your deposit through the website or pay in full at the time of booking.
9. How do I pay?
We accept credit card/debit card payments (a surcharge of 3% on credit cards is payable), cash or bank transfer. You can also choose to pay online when booking. Sorry, we do not accept cheques, unless by prior agreement.
10. What if I need to cancel?
If you need to cancel because of bad weather on the day of the event, then there is no cancellation charge. Please see our terms & conditions below for details of our cancellation policy in other circumstances.
11. What if it rains?
Unfortunately the inflatables cannot be operated in wet conditions due to safety reasons. There is no cancellation fee as long as you re-arrange to have your chosen inflatable on another day.
12. Can the inflatable be set up on a slope?
No this is not possible however if it is a very slight slope it may be ok, you will need to discuss this prior to the booking.
13. How long does it take to set up/inflate/deflate/pack up the inflatable?
On average, a bouncy castle takes approx 15 minutes to set up and 15 minutes to pack up. However this is only an estimate, times may vary depending on which inflatable you hire and where it is located.
14. How much space is needed?
You will need to allow a minimum of 5 feet at the front and rear of castle and 3 feet either side this is to allow access and the blower at rear. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited. Our employees will not be able to tidy your garden for you, so if your garden is not ready, they will have to go onto their next delivery and come back later.
15. When I hire an inflatable is there anything I need to provide?
We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply within 50 metres of the inflatable, also for garden hires you will need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement.
16. What if I haven’t got a power point nearby?
If you don’t have power nearby (within 50 metres), then you can either hire a generator from us or provide your own generator to power the blower. All of our blowers are 1.1Kw, so would need a 3Kva generator to power each one.
17. Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.
18. Is there an age limit for children using the castle?
Yes all our children’s inflatables are suitable for children up to and including the age of 12. Adult inflatables are suitable for any age. If you’re not sure, please contact us.
19. Can our chosen inflatable be set up outdoors on tarmac or concrete?
Unfortunately, no. We can only set our inflatables up outdoors if we are able to peg it into the ground. This means that really we need to set it up on grass. If we arrive at your venue and there is no grass to set the inflatable up on, then we won’t be able to leave it and we may still charge you for the lost booking. Indoor hires are not affected by this. If you’re unsure, then please get in touch with us.
20. On the online booking system, why do you charge for specific delivery and collection times between 9am and 9pm, but selecting delivery before 12pm and collection after 6pm is free?
This is because, in the summer, when we’re very busy, it’s easier for us to plan our most efficient delivery route if we can deliver to you anytime before 12pm and collect anytime after 6pm. If you request a specific delivery time, we can’t always take the most efficient route, which costs us time and money (as we have to divert off our preferred route). If you’re booking for a large event (more than three inflatables), then please call us to discuss, as we can usually waive the fees in these circumstances.
21. Do your staff have DBS (formerly CRB) checks?
No. It is now illegal for us to apply for DBS checks for our staff as their job roles do not fall under the eligible roles. DBS checks are for people who only have unsupervised access to children and vulnerable adults. Our staff are there to supervise safety of the participants and not to supervise the participants themselves, so the event organiser will need to ensure adequate supervision of the participants. Please click here for more information.
22. Are your inflatables safe?
Yes, all of our inflatables are tested annually to BS:EN14960:2013 standard and are compliant with PIPA regulations. We also check all of our inflatables regularly for signs of wear and damage and have them repaired if needed. All of our inflatables also have more anchor points than are required, so in the event of winds up to Beaufort Scale 5 (approximately 24 mph), they will be safe. Above this wind speed we do not allow the inflatables to be set up as it could be dangerous - we are a responsible hirer and we will not allow anyone to put themselves in danger in high winds.